Essex, London, United Kingdom

Essex, London, United Kingdom

Customer Services

When you interact with Millennium International School, our highly trained staff is personally invested in you. If you want to comment on your recent experience or simply want answers to your questions about The Millennium, please don’t hesitate to contact us.

Customer Service Complaint Handling Process

1) Complaint received at the HO/RO by Customer Service Manager/Officer.

2) Customer Service Manager after verifying with the recipient/complainant mark the email to designated region and assign a priority status to the complaint.

3) Customer Service Officer will enter the complaint in the design complaint Log Sheet which will be monitored every month at HQ. Regions and reviewed by PD.

4) Regional Customer Service Officer after maintaining the data will contact the respective team for resolution.

5) The respective team will take all necessary actions in rectification of the complaint as per the defined time frame set by CS Manager/Officer

6) Customer Service Manager may contact the complainant in defined time frame and confirm if the matter is resolved.

7) Complaint Closed